Privacy Policy & Notices

Scope of the Private Policy

The Privacy Policy explains how the Company processes personal information as below：

1. To collect from Internet users while accessing various services on the Company’s OK Prepaid website/APP (hereinafter referred to as "OK Prepaid"), participate in activities, apply for online memberships, and on OK Prepaid (including linking to Company’s website) to search/update information, apply service, etc.; and
2. The personal or other information shared by Company’s business partners (included but not limited to commercial organization and government agency, etc.) and Company’s affiliate.

Collection of Information

The purpose of information collection is to verify the identity of users accessing OK Prepaid, as well as to provide such users with the various services as follows:
You will be required to provide your personal information to the Company when accessing the services on OK Prepaid, browsing the website content, receiving the promotion, publicity activity or participation in promotional activities/games, participating in Company’s activities, applying for membership on OK Prepaid, using top-up service, or other website features. Such personal information shall include, but not limited to your name, ID number (passport no./Alien Resident Certificate ID No./ Alien Permanent Resident Certificate ID No.), mobile phone number, SIM card number, e-mail address, gender, date of birth, address, location update, payment relevant information, etc. The Company retains the aforementioned personal information provided by you, as well as relevant data recorded by the system while browsing OK Prepaid or making online inquiries, such as your IP address, time of usage, browser, and browsing history.

Notices on Personal Information

To safeguard your rights and interests, please read the following notices carefully concerning the Personal Information Protection Act:

1. Name of the non-government agency: Taiwan Mobile Co., Ltd.
2. Purpose of Collection:040/marketing, 063/collecting or processing personal information by non-government agencies under legal obligations, 067/operations involving credit cards, cash cards, debit cards, or electronic tickets, 069/contracts, agreements, or other legal matters, 072/policy propaganda, 077/booking, lodging registration, and ticketing businesses, 081/legal trading of personal information, 085/emergency services and assistance for ROC citizens traveling abroad, 090/consumer or customer management and services, 104/account management and debt trading businesses, 129/accounting and related services, 133/operating telecommunication and value-added telecommunication network services, 135/information (communication) services, 136/information (communication) and database management, 137/information and communication security and management, 148/Internet shopping and other electronic commerce services, 152/advertisement or commercial behavior administration, 153/movie, television, music, and media administration, 154/credit information services, 157/survey, statistic, and research analysis, 181/other business operations in compliance with registered business items or articles of incorporation, 182/other counseling/consulting services or specific purposes announced by the competent authority.
3. Classification of Personal Information: All personal information classification announced by the competent authority (including, but not limited to personal information contained in the application forms of customers, their agents, and legal representatives).
4. Time period, region, targets, and methods of using the personal information.
   Time Period: The period when the Company (Taiwan Mobile Co., Ltd.) is operating its business.
   Region: Within or outside the region of the Republic of China (excluding those prohibited by the competent authority).
   Targets: the Company, as well as its affiliated companies or business partners entrusted by or having business relationships with the Company.
   Methods: Use all collected personal information in compliance with regulatory requirements.
   
5. Customers are entitled to exercise their rights prescribed in Article 3 of the Personal Information Protection Act, including any requests to access (if this applicable) or make inquiries on the personal information, to make duplicates, to supplement/correct the information, to discontinue the collection, processing, or usage of the personal information, as well as to delete the personal information; methods for exercising such rights and fee collection shall be governed by government regulations and the internal policies of the Company. Based on Articles 10 and 11 of the Personal Information Protection Act, as well as the consideration of the need to execute its businesses and the retention period required by law, the Company may determine whether to accept such applications.
6. Customers may decide, at their own discretion, whether to provide the information (except for those required by law). However, if they decide not to provide such information, it may affect the result of the application or integrity of services provided.

Additional Information

1. The period when the Company is operating its business means the period of the purpose for which the personal data was collected, and/or the period of retention required by the Company for the execution of its business, and/or the period of custody in accordance with laws and regulations (including but not limited to the Civil Law, the Telecommunications Management Act, and the regulations related to telecommunications businesses).
2. Customers can make their own decisions to remain their phone numbers when switching telecommunications companies.

Information Protection

The Company keeps your personal information intact in its database and adopts strict security measures to prevent it from being accessed by unauthorized parties. All Company personnel have received comprehensive training on information security and are fully aware of their fundamental responsibilities to keep the customer information confidential. Any employee who violating the confidentiality obligations shall be subject to the punishment according to relevant laws and the Company's internal regulations. To ensure the integrity and safety of your personal information, the Company has provided appropriate maintenance to all data processing systems where personal records are stored; strict requirements established by relevant competent authority are also satisfied in order to protect your personal information from being stolen or damaged. If, for business purposes, it is necessary to entrust a third party to provide additional services, the Company will make strict demands to request the third party to fulfill its confidentiality obligations and necessary inspection procedures will be carried out in order to ensure full compliance by the third party.
You can, without any cost by informing Company, refuse the marketing and promotion information provided by Company while Company uses your personal information to market and promote the activities. If you inform the Company that you choose to opt-out and refuse to receive marketing and promotion information, the Company will promptly cease using your personal information to market and promote the activities.

Use of Information

In order to offer you better services and benefits, the Company may ask you to provide your personal information to Company’s selected business partners or suppliers. The Company shall provide sufficient explanation/information for such activities so that you may determine, at your own discretion, whether to accept these services or benefits. Your personal information shall only be used for the specific purposes defined and within the scope prescribed by relevant laws and regulations. Unless agreed by you or specifically prescribed in other laws and regulations, OK Prepaid shall not disclose your personal information to any third party or use your personal information for any purposes other than the specific purposes already defined.
When a judicial authority, a competent authority or a government agency requires the Company by law to provide specific personal information, the Company will follow the legal and formal procedures to provide such specific personal information.

Accessing Linked Websites

OK Prepaid may provide links to other websites. You may also navigate to other websites by using the links provided on OK Prepaid. HOWEVER, OK Prepaid DOES NOT guarantee your privacy while accessing other linked websites.

Amendment of Personal Information

If you need to make changes to your personal information, you may do so by using the services provided on OK Prepaid after you have verified your identity to safeguard your rights and interests. The process to modify and delete your personal information is set below:

1. Verify your identity
2. Modify or delete your personal information. In this case, the Company will check and reply to you within 30 days; if the Company needs more processing time, it may be extended to no more than 30 days, and the Company should explain with reason in writing.
3. If the Company refuses your request, the Company will explain after the confirmation of reasons.
4. Provide customer service (mobile dial 188) to you where you can deal with your personal information and relating thereto, file a complaint, or consult.

Usage of Cookies

In order to provide better personalized services, OK Prepaid may use cookies to record and analyze user behaviors. The system supports the user identification function and is able to execute different tasks based on your preferences regarding information processing.

Amendment of the Privacy Policy

The Company may amend the Privacy Policy if necessary to ensure the proper protection of users' privacy. All amended clauses will be published on OK Prepaid.